Sumikawa Vision Beyond Boundaries

RMA




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  • Thank you for purchasing CyberEye products.To protect your rights and interests, we would like to make the following guarantee commitments on CyberEye products:


    1.We offer <number> months of warranty while the products is free from manufacturer's maintenance for a specified period.

    2.Within the specified warranty period,CyberEye will repair or replace non consumable parts (Excluding the spare parts, LEDS, glasses and lens,plastic cover for dome, if without declaration of defective, are excluded from warranty after <number> days of the receipt of the cargo).Any scratches on the outer housings should be declared within <number> days after the receipt of the cargo.

    3.The warranty will not be covered under the following condition(s):

  • Out-of-warranty product
  • The product is modified without CyberEye approval
  • Obvious attack of appearance whatever it is
  • Product is subjected to unusual physical or electrical stress, including physical damage, burnt components and broken connectors
  • Serial number is removed or altered


  • 4.The defective product or defective spare part must be presented together with dealer's invoice when the defective product or defective spare part is returned for repair. Otherwise,CyberEye reserves the right of not providing free warranty during the warranty period.

    5.The customer is responsible for returning the defective product at his own expenses.

    6.Your warranty period is calculated from the date of invoice of this product.

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